Privacy Policy and Terms of Use – SKIFOLK

Overview

Welcome to SKIFOLK. The terms “we”, “us” and “our” refer to SKIFOLK. SKIFOLK operates this website and its associated online store (the “Service”), including all information, content, features and products that enable you to shop safely and conveniently.

By using our website, creating an account or making a purchase, you accept these privacy terms and terms of use, and our processing of personal data under the EU General Data Protection Regulation (GDPR). If you do not agree to these terms, you should not use the Service.

1. Access and accounts

By using our website, you confirm that you are of legal age (at least 18) or have permission from a parent or guardian. You are responsible for ensuring that all information you provide is accurate, current and complete. You are also responsible for keeping your login details secure and not sharing them with anyone else.

We reserve the right to terminate or deny access to your account if we suspect misuse or false information.

2. Our products

We strive to present our products as accurately as possible. However, colours and appearance may vary depending on your screen, lighting and settings. We may change or remove products, prices or promotions at any time without prior notice.

All products are subject to availability.

3. Orders and payment

When you place an order, you enter into an agreement with SKIFOLK

Orders are confirmed by email once payment has been received and processed. We reserve the right to refuse, amend or cancel an order in cases such as incorrect pricing, technical issues or suspected fraud.

Payment is made through Klarna Checkout or another specified payment solution. You are responsible for ensuring that the information entered at checkout is correct.

Prices are stated in Euros (EUR), including VAT. Any shipping, customs or import charges are shown separately at checkout.

4. Delivery and transfer of risk

We normally dispatch orders from our EU-Sweden warehouse or our EU-Poland warehouse or our Asia-China warehouse. The closest warehouse with sufficient stock will be chosen for delivery. Delivery usually takes 2–4 business days to prepare. Then an additional 2-14 business days depending on warehouse and destination. Shipping costs vary per destination.

Once the goods have been handed over to the carrier (for example, PostNord), the risk of delivery delays or damage passes to the carrier, in accordance with European consumer law.

We are not responsible for delays caused by the carrier, weather conditions or events beyond our control.

Uncollected parcels incur a charge of €15 for handling and return shipping.

5. Returns, refunds and product complaints

We offer a 30-day return period from the date of receipt. The item must be unused, in its original packaging and in a saleable condition.

To return an item read our refund polivy.

6. Intellectual property

All content on skifolk.eu, including the logo, images, text, graphics and product names, is owned by SKIFOLK or its licensors. No material may be copied, modified, reproduced or used without written permission.

7. Personal data and data protection (GDPR)

We process personal data in accordance with the EU General Data Protection Regulation (GDPR) and Swedish law.

Information collected

When you shop with us, we collect:

• Name, address, email address and telephone number
• Payment and delivery information
• Order history and technical data (IP address, browser and device type)

Purpose

The information is used to:

• Process orders, payments and deliveries
• Provide customer service
• Meet legal obligations relating to accounting and consumer rights
• Improve the website and user experience

Storage and sharing

Your information is stored securely within Shopify and shared only with trusted parties needed to fulfil the agreement:

• Shopify Inc. (platform and technical operations)
• Klarna AB (payment)
• PostNord AB or an equivalent provider (delivery)

Your information is stored within the EU/EEA or in countries with an adequate level of protection under the GDPR’s standard contractual clauses.

We never sell personal data to third parties.

Your rights

You have the right to:

• Access the information we hold about you
• Request correction or deletion
• Object to certain processing
• Request data portability

To exercise your rights, contact us at info@skifolk.eu.

8. Third-party links and external tools

Our website may contain links to external websites and tools that we do not control. We are not responsible for the content, privacy policies or security of those external websites. Use of third-party tools is at your own risk.

9. Feedback and user-generated content

By submitting reviews, comments or other feedback on skifolk.eu, you agree that we may use this material for marketing purposes, anonymised and without compensation.

You are responsible for ensuring that the content you publish does not violate any laws or third-party rights.

10. Limitation of liability

SKIFOLK is not liable for indirect damage, consequential damage or financial losses arising from use of the website or purchased products, except as required by mandatory law. We do not guarantee that the Service will always be free from interruptions or technical errors.

11. Force majeure

We are not responsible for delays or damage caused by circumstances beyond our control, such as natural disasters, government action, strikes, transport disruptions, technical failures or pandemics.

12. Governing law and dispute resolution

These terms are governed by Swedish law. Any disputes will first be addressed through dialogue with our customer service team. If we cannot reach an agreement, you as a consumer may contact the Swedish National Board for Consumer Disputes (ARN) or the EU Online Dispute Resolution (ODR) platform. Disputes may also be heard by a Swedish court of general jurisdiction, with Stockholm District Court as the court of first instance.

13. Changes to these terms

We reserve the right to update these terms. The latest version is always published at skifolk.eu. Significant changes will be communicated by email or through the website.

14. Contact details

SKIFOLK / Uttran Collective
Lina Sandells plan, 12953 Hägersten
Business registration number: 1212121212
Email: info@skifolk.eu
Website: skifolk.eu